Jeannie's Kids Club Complaint - Price quoted on completed order and what I was actually billed

Review by martyhbaum on 2012-01-23
I ordered the cooshee seat. Actually ordered two of them. Quoted a price. Recieved a confirmed receit for that order. Then rec'd another email to join the Kids club after I received the confirmation of order. The email did not indicated what the price was to join the club, nor what the price would be if I didn't join the kids club. As it turns out the price is $18 a year. I don't even pay membership for Credit card I use. Why would I join this club far annual fee.
I feel they should have quoted me the non-membership prices instead of the member prices. There were other places I could have gone and paid the $37.95 price instead of the $44.95 price. $90.85 is more palatable than$104.85. Imagine my surprise to find this bill instead of the previous amt.
I called them: They said they emailed me with the membership info. They did with no info on the membership as far as cost of membership. My complaint is why do they publish these reduced prices to a new person to their site that has no clue that you need to be a member to receive these prices. I asked them to credit me the excess they charged me. They would not. I feel what they did was fradulent and misleading. I will not order from them again, and I wanted you to know how they conduct their business, as I don't believe it is up front. They need to disclose at the beginning, the extra charges they charge for membership to receive their supposedly reduced prices.
Yours truly, Marthann Halliday
Comments:4 Replies - Latest reply on 2012-07-18
Posted by Cwazychicken on 2012-01-23:
Can you file a dispute with your credit card, to get out of the membership as you were not looking to join it?
Posted by T on 2012-01-23:
Interesting complaint. They may have auto-enrolled you in the discount program, which would not be proper. I noticed when I put an item in my cart, it went in at the *discount* price.

"Classic Cooshie Cooshee Booster Seat by Baby Smart
K229Regular Price: $44.95Kids Club Member Price: $37.95" Mine went in at $37.95.

Here is how to get out of the $18 fee if you don't realize you signed up for it:

Q: What does it cost me to join?
A: As a first time Customer, you receive a FREE three month trial. After that, it is only $18.00 per year for these great savings. At the end of the three month free trial, we'll automatically charge the membership fee unless you tell us otherwise. If you forget to tell us and notice the charge on your credit card bill, just give us a call and we will cancel your membership immediately. We will also issue you a full refund as long as it is within 90 days of being charged.

Looks like they put you in this program, and I agree that it appears deceptive.
Posted by Liz on 2012-06-28:
I was about place an order at Jeannie's Kid's Club and was searching online for a discount coupon when I came across your review. I did not place the order and I would like to thank you for posting your complaint. I had a similar experience on another website (it ended up costing me $40 to send a FREE online birtday card) and I don't want to be a victim of another veiled scam again. I am glad I read your post prior to going through with my order. Thank you again for sharing your experience with us.
Posted by unhappy shopper on 2012-07-18:
I just placed an order yesterday and had the exact same problem. they even emailed me the amount i was charged, then my credit card showed a charge that was over $10 more. this is not a company anyone should buy from.

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