Comcast Cable Complaint - Do your homework before switching from your current cable provider to Comcast Cable.
FROSTPROOF, FLORIDA -- I had Dish network for over 2 years and seen what I thought was a good deal from Comcast Cable. I called Comcast several times and spoke with a representative about the cost involved with the service I was seeking. When I felt we had a firm understanding amongst myself and the representative with the service and fees associated with switching to Comcast I proceeded to order Comcast cable services. After ordering the service I was told they wouldn't be able to have a person come out and set up the services for 2 weeks. I should have known at this point that nothing good was going to come from this change of service. Someone came out and finally hooked up the service. Then I received a Bill for the first months service. When I ordered Comcast the representative told me I only had to pay for the second DVR. The first one was free. Then she told me I would only have to pay 9.95 per room for installation on 2 rooms. Well to my surprise I was charged 9.95 for one room installation then had to pay 20.00 for having cable turned on, 29.95 for the internet being activated, and 35.00 for the phone activation. And I had to pay for the DVR I was told I wouldn't have to ( to boot). When I called Comcast to ask why I was being charged for all that when the representative clearly told me I wouldn't and the other charges were never mentioned and they told me sorry for the representative giving you the wrong information but you have to pay what is billed and found an excuse for every problem encountered. Now I'm locked in with this company for 12 months at which time I will change providers and never do business with or recommend Comcast Cable to anyone. All I can say is if it seems to good to be true then it probably isn't true. Make sure of all the hidden fees before changing services.