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Frontier Communication Corp Complaint - Early Termination Fee for a Contract Never Agreed To - Home Phone

Home Phone - Complaint
Review by lgoodman1 on 2012-01-23
ROCHESTER, NEW YORK -- I canceled my phone service in November 2011 switching back to Verizon. Frontier bought out Verizon's residential phone service, so we switched back to our original home phone carrier. Frontier charged $156.05 for an early termination fee for a contract I (nor my husband) signed or agreed to. I have made 5 calls to Frontier customer service in which each time I was told they would sent the information to the account depart to have the early termination fee waived. I received another bill 2 weeks ago. At that point, I called and requested that my checking account information be removed from the account to prevent an automated deduction from my checking account. Today, $156.05 was debited by Frontier from my checking account. I was placed on hold for 25 minutes before calling back I received the same explanation of being account being reviewed. After 5 phone calls to Frontier's customer service department since December 2011, this is still not resolved. Each representative explained the process takes 3-5 days. Now, they have withdrawn the money from my account after I specifically called and asked them to remove my checking account information and not automatically withdraw the early termination fee.
Comments:
Posted by Venice09 on 2012-01-23:
We use Frontier for telephone and internet, and while the services work great, the customer service is a bit sloppy. Keep after them until they get it right.

As far as I know, we have no contract with Frontier, so I hope we aren't charged a fee if we ever cancel.

Thanks for the heads-up!
Posted by JISCal1 on 2012-01-23:
You may want to file a complaint with the public utilities commission in your state. If they don't present you with a signed contract then they are way out of bounds.

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