Progressive Complaint - Does Not Honor Quotes
LARGO, FLORIDA -- I am very upset with the customer service that Progressive has. I was recently looking into purchasing a new car, and was a Progressive client at that time. I quoted what the change to my coverage would cost. The online customer website quoted a $23 increase, which was great. I then called my Progressive agent to verify this before purchasing the car. They came up with the same figures as a did. I then bought the car. When I received my payment schedule, the payment went from $180 to almost $450. When I called and asked why I was being charged so much, they could not answer. I was also told that they would not honor my quote. I will never utilize Progressive again after the way this situation was handled.