Travelocity.com Complaint - Travelocity misleading, unreliable, poor customer service
Their guarantee says "Everything about your booking will be RIGHT, or we'll work with our partners to make it right, right away." That's a total lie!
We booked our flight through Travelocity, with Air Canada on 12/31 from NY to Toronto. The airline changed the itinerary by a whole day, from 12/31 to 12/30 -- We highly question the justice of this policy, from a company who charges the consumer steep fees for changing things from our end. At any rate, we did not notice the single email from Travelocity informing us of Air Canada's change 11/3.
As we neared the date of return from our trip to Ontario, we looked to our account on their website to keep us aware of our itinerary -- this seems reasonable, even on retrospect, in light of the fact that even the email we received on our unreasonable itinerary change came through them, and not directly from Air Canada. Our itinerary main page labels our flight was still for 12/31/11. That was how we missed our flight, missed our new years eve party, had to pay another $800 for new tickets, and a lost day, and had inconvenienced our hosts.
When we tried to contact to them, it took hours of being on hold, explaining all over again to different rep, being hung up on, then provided with an email to customer relations, them more phone calls and emails. Finally answer, it has nothing to do with them since they already emailed us about the change. Their technical department said it was not their fault either. No explanation. Of course the wrong date was still visible on my account on their website. Bottom line: highly unreliable, unprofessional, misleading, poor customer service company.