R K Chevrolet Complaint - So Glad I Came Here And Read Some Of These Complaints

Review by mmkk61 on 2012-01-24
VIRGINIA BEACH, VIRGINIA -- I very recently had the displeasure of trying to deal with this dealership. Thank goodness for me that I found out what kind of business they are running here. All I wanted was to make an appointment to have my transmission flushed, I am new to the area and wanted to use a GM dealership for all work I have done to my car. I was also going to buy my daughter a new car. I went into the building to ask about service, and I was the only customer in there, not one person said anything at all to me, usually they are all over you. So I drove around the building to the service dept. and went inside, waited about 5 minutes and not one of the 6-7 people in there spoke to me. I had been on the internet site a few days before that to make an appointment and they just lost my initial email they say and apologized, but never got back with me, thats why I went in, in person. I have an appointment tomorrow at a different GM dealership. Keepin my fingers crossed. I'll let you know how that goes and if it goes well I;ll tell which one it is........good luck to all of you out there....
Comments:2 Replies - Latest reply on 2012-01-26
Posted by TomKline on 2012-01-26:
Dear mmkk61,

We have tried to reach you on many occasions to help you. We have not heard back from you.

I would still like to fix your problem. I can assure you that you will be 100% satisfied if you give me the opportunity.

Please call me on my direct dial number 431-6507.

I look forward to your call.

Sincerely,

Tom Kline
Controller
Posted by Alain on 2012-01-26:
Thank you for noticing and responding to the review, TomKline! Now that the company has attempted resolution, the ball is in your court, mmkk61. Hopefully, this will work out for both parties.

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