T Mobile USA Complaint - Deceiving Sales Tactics
BOCA RATON, FLORIDA -- (Copy of email I sent to the external affairs head)
This is the only e mail address I could locate. That seemed to be linked with someone of importance. Id like to find the email of a supervisor in customer relations if you cannot be of any help. Ive been a steady customer of T MOBILE. For over four years now and in the past year this company has let me down quite a bit. Ive called about the price of my bill numerous times and my ability to afford the amount it always seems to add up to. upwards of 105.00 for a single line. My contract was ended a few months before I made a phone call to customer service to end my relationship with your phone company. This sales representative if you will, apologized and speedily suggested he could offer me the plan you were offering to new customer with unlimited talk, text, web for 79.99 a month, with an extension of my contract a agreed to do so only if my bill was that amount he described. Not one month since has it been that amount or even close. Every single month it is 100.00 or more, and that is not a difference of pennies. I am twenty three years old and I support my household and work very hard for my money. I feel very violated that I chose this company and they deceived me in order to keep my money going to them verses their competitors. It is very irritating to say the least. I called two months ago to speak to someone about this problem with little success, he was not well informed on procedure, nor customer service. He agreed to take a 10.00 addition off of my bill, which was a LIE, he new very well I found out this evening that he couldn't deduct that amount, the computer system won't allow it. I asked if there was a way to lower my bill at this point and the customer service suggested switching from classic to "value" service, but of course that would be a fee of 200.00 from the company I would've severed ties with when my contract ended had I not been deceived in the first place. I realize this of course is not your doing, however as a member of the company I would hope you'd find it important that someone correct this situation, immediately, it is far from good business practice. So if you cannot help id greatly appreciate you referring me to someone who can because I've lost my faith, patience with T MOBILE as a whole.
Thank You For Your Time, Michelle