Priceline Complaint - No sense of humanity
SLC, UTAH -- Two weeks ago I booked a trip through Priceline for myself and 2 of my friends. One of my friends had a tragic incident take place. His little brother was hit by a car and suffered massive head trauma. He has no choice but to no longer go on the trip because he is needed at home with his brother in such a bad condition. I called Priceline Sunday night and the man I spoke with told me that because of the nature of the incident they would refund my friends portion of the trip free of charge. All I would have to do is provide Priceline with the Doctors name and number. I called back the following night with all the needed info and then some, and the story completely changed. Now, they will only refund the airline ticket portion of his trip and they will be charging the $150.00 cancellation fee. Basically my friend payed $450.00 for a trip and was refunded $86.00. So disappointing..... I understand that companies have policies and procedures they have to follow, but, there needs to be some sense of empathy and understanding when it comes to a near death in the family. Thanks for nada Priceline. I will never book a trip with your company again and I will tell my story to anyone who will listen.