Toys R Us Complaint - Buyer Protection Plan A Fraud
CLINTON, MARYLAND -- We bought 2 Ipod touch 4th gens from Toys R Us, we immediately were offered the buyer protection plan and told and shown on the brochure items under 300 dollars are replaced. 3 weeks after Christmas one of the Ipods begin to experience problems, and now the truth comes out about the buyer protection plan. IT DOES NOT GET replaced, you get a shipping label and have to return it to the buyer protection people, when they receive it, they will take a week to process it, then they will send you a CHECK for the original purchase price ... but wait .. that price is minus an gift cards or money off you used and minus sales tax, state tax, fed tax or any other taxes you paid. So since we had used a 10 dollar gift card we don't get that back or the taxes ... so now the buyer protection people will take 3 to 5 weeks (I was told probably 5 or 6 weeks because they are so busy) and they will mail the chceck to you, now we would have been out the 10 dollars, out of the sales tax, have to drive to drop it off, have to take a check to the bank, and have to pay extra to replace the item, their advertising is totally misleading and it is not a replacement plan. Instead of that hassel we went to an apple store used the 1 year warranty they give you free, and walked out with a new ipod since it was a software failure and hardware defect. THAT IS THE OTHER PART THEY WONT TELL YOU AT Toys R Us they give you 1 use of the plan EVEN if it is a manufacturer defect once you use the plan it is over and you have to purchase a new plan, EVEN for a manufacturers defect that has nothing to do with you. As for the defective item, they fix it and resell it and that is straight out of the mouths of of the buyer protection people. You loose all the way around with a 25.00 Buyer Protection Plan.