Lowe's Complaint - Lowe's Installer Nullifies Carpet Warranty
STARKVILLE, MISSISSIPPI -- Under no circumstance consider Lowe's for carpet. You are at the mercy of their installer, and regardless of the warranty of the carpet, it becomes invalid if not installed properly. We had 15 year warranty carpet installed by Lowe's in our home, which we have rented out for the past 2 years. When we inspected our home after the renters moved out, we found the carpet is wavy and has inch high wrinkles. We had a carpet person inspect it and were told that the Lowe's installer had not properly installed it. This resulted in the current carpet condition and nullified the manufacturer warranty because the problem is not with the carpet but with the installation. We have had it stretched, but this did no good. We are now trying to sell our home, but the realtor has advised the carpet will have to be replaced in order to sell it. I have spoken with Lowe's representatives about this, simply asking for a discount on replacing the carpet but was told Lowe's will not offer any discount if it is past the installation warranty (of one year), even if the carpet damage resulted from improper installation by a Lowe’s installer.