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OfficeMax Complaint - Restrictive Return Policy - Pen Refills
Pen Refills - Complaint
DEARBORN, MICHIGAN -- Just came from this Dearborn OfficeMax store, and had a bad experience with what should have been a simple return. Ten days ago for my birthday my wife gave me several MontBlanc pen refills which were the wrong size. I got the receipt from her and went to return them. I was told "sorry, this was purchased 39 days ago, and there are NO returns after 30 days." I explained the situation, but was told no. I asked to speak to the manager, and had to wait nearly 15 minutes. My time is valuable, and it was hardly worth it, but I waited. The manager discussed the policy, but agreed to make the return. BUT only to my wife's credit card. I didn't have my wife's credit card. "Sorry, no return." Can you refund it to another credit card? "No." After further arguing, she agreed to a store credit. Well who wants to shop here again after having to argue with salespeople for twenty minutes over some pen refills? But I took it.
The icing on the cake: on the way out of the store I noticed a sign that said, "free bottle of soda if we didn't try to sell you printer paper on this transaction." So I asked for the pop. "Sorry, that doesn't apply to returns!" More arguing. But I got the soda.
The icing on the cake: on the way out of the store I noticed a sign that said, "free bottle of soda if we didn't try to sell you printer paper on this transaction." So I asked for the pop. "Sorry, that doesn't apply to returns!" More arguing. But I got the soda.
Comments:
Posted by Weedwhacked on 2012-01-26:
"this was purchased 39 days ago, and there are NO returns after 30 days." I explained the situation, but was told no."
Here was the explanation of the policy. What did you try and explain afterward?
Here was the explanation of the policy. What did you try and explain afterward?
Posted by Slimjim on 2012-01-26:
The refills were the wrong size, Weedwhacked. The sentence explaining the situation was the one before your copied quote.
Posted by Slimjim on 2012-01-26:
No retailer will credit a charge card that wasn't the one used for purchase. I'm not sure they are even allowed to.
Posted by Old Timer on 2012-01-26:
Ddeckerx, I probably would have grabbed the store credit then turned right around and bought the right refills. It's a win-win for everyone.
Good review, it does show the limits the retailers can work under and how far they can stretch themselves to try and work something out.
Good review, it does show the limits the retailers can work under and how far they can stretch themselves to try and work something out.
Posted by revan on 2012-01-26:
Store manager was right. And after helping you out you milked them for a soda. If they were the wrong size, why not just exchange them for the right size? The clerk probably could have done that.
Posted by At Your Service on 2012-02-01:
I think I have to agree with many of the other comments here. The normal cashier did everything he/she was able because the purchase was out of the return period. The manager could see the better solution was to okay the refund especially, as you suggest, if the purchase was for a small amount. Credit card companies only allow a transaction to be refunded on the same card as a purchase. This is to make sure the fees charged for a transaction is kept equal for the retailer and protect them from a consumer trying to dispute a transaction when a refund has actually been given.
The right thing to do, IMHO, would be exchange them for the ones that would fit.
The right thing to do, IMHO, would be exchange them for the ones that would fit.
Posted by Nmbr6 on 2012-12-12:
On the sign it says "Not valid on return transactions or transactions that already include paper." I love working in Customer service. Working for OfficeMax I have learned how hard it is to stick to the return policy. Once someone throws a tantrum we are forced to give in. Which baffles me, but the customer is always right!
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