Sprint Wireless Complaint - Extra unwanted charges / Employee giving false information
LACEY, WASHINGTON -- I've been a customer for 6 years always payed my bill on time without any problems. 3 months ago I went into the SPRINT store in Lacey, Washington to purchase an AIRCARD for my laptop and the employee at the SPRINT store told me I could save $2.00 a month on my cell phone if I got a home phone. Come to find out I got charged a HOOK UP fee for that home line ( that I never wanted....and don't use since I have UNLIMITED EVERYTHING on my cell phone )and I'am being charged $20.00 a month for the service. That was SUPPOSE to save me $2.00. So I called SPRINT to cancel that home line that I never wanted and now they want to charge me $150.00. That employee at the SPRINT store gave me ( LIED to me ) false information and now they won't credit my account. That's only $60.00 not to mention the $150.00 for the disconnection!!