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CompUSA - New York, Queens Complaint - Service Center is not honest and not professional - Service Center
Complaint
REGO PARK, NEW YORK -- I live in Rego Park, Queens, NY. Four weeks ago I had to take my
just-arrived desktop to the CompUSA service center near my house because
the computer wouldn’t start. In a week, the guys at the service told me
both Motherboard and Memory have to be replaced, and parts are ordered.
Ok, I thought – I’ll wait.
In four weeks, after endless never-returned messages to service manager
(his name is Chris Hamilton) and multiple on-site visits (never was
able to catch Chris in the evening) the computer still wasn’t ready
because parts are not arrived.
Now the interesting part. Yesterday I decided just to take the computer
back home and return it to the seller, could not wait any longer for
parts to arrive (I wish I did it from the beginning, but well…). When I
brought it in, I noticed the warranty label is not there. What the hell,
I thought, why don’t I take a look on what’s inside. I opened the box
and found two power wires disconnected. After re-attaching the cables –
THE COMPUTER IS NOW WORKING.
Now I’m trying to understand if CompUSA manager and technicians
understand less in computers than I do (which is unlikely), or they were just
trying to keep the newly arrived motherboard for themselves, or what?
just-arrived desktop to the CompUSA service center near my house because
the computer wouldn’t start. In a week, the guys at the service told me
both Motherboard and Memory have to be replaced, and parts are ordered.
Ok, I thought – I’ll wait.
In four weeks, after endless never-returned messages to service manager
(his name is Chris Hamilton) and multiple on-site visits (never was
able to catch Chris in the evening) the computer still wasn’t ready
because parts are not arrived.
Now the interesting part. Yesterday I decided just to take the computer
back home and return it to the seller, could not wait any longer for
parts to arrive (I wish I did it from the beginning, but well…). When I
brought it in, I noticed the warranty label is not there. What the hell,
I thought, why don’t I take a look on what’s inside. I opened the box
and found two power wires disconnected. After re-attaching the cables –
THE COMPUTER IS NOW WORKING.
Now I’m trying to understand if CompUSA manager and technicians
understand less in computers than I do (which is unlikely), or they were just
trying to keep the newly arrived motherboard for themselves, or what?
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