Emachines Complaint - Emachine HORRID Customer and Tech Support
IRVIN, CALIFORNIA -- This is by far the worst company ever. I got this computer for a present last February and am now having problem with the windows installer and downloading. msi files. I called Microsoft and they told me that the windows was purchased from Emachines and I have to talk to them.
So I called Emachines and they told me that I would have to pay either a one time fee of 99.99 or a fee of 149 for a year of support I just choose the 99 for a 72 hour tech support that was yesterday.
I talked to a tech and the first thing they did was blame it on a corrupt file or link. We tried several different programs that were. msi format, one download out of 4 so he said that the others were bad. Really? Java is corrupt, Microsoft is corrupt??
So he proceeds and after the call I try downloading the program on another Emachines computer I have had for about three years. Low and behold it downloads....those corrupt files...download no problem.
I called them this morning and they want me to pay them again. AGAIN? I happily reminded them that I have 72 hours with this one time payment I already paid they put me on hold and never came back I called again b*tching to the next person that answered and you know what her solution was??
System restore and recovery. Really? I paid you 100 dollars for you to tell me something that I already know how to do. I asked them why I am doing this and not REPAIRING the problem to me restore is like a covering up it can happen again. They promptly told me that it happens ever blue moon and that a program change some files or corrupted them on my hardware.
See the change here, first download files are corrupted now my hardware is corrupted! (BS. plain and simple, BS in all it's glory. ) I told them then that if I restore without knowing what programs did it in the first place what makes you think it will not happen again...their reply: Because it happens every blue moon.
WOW, 100.00 for that, its ridiculous and this company's tech support is a joke. I am in the middle of a dispute with my credit card company as we speak. PLEASE PLEASE never get a Emachines computer YOU WILL REGRET IT!