General Motors Complaint - Certified Warranty - Certified Car Warranty - Not!!
LAKEWOOD, OHIO -- Hello All,
I am going to try to keep this rant about the lack of brains at GM and Cadillac in particular. I purchased a Certified Cadillac in August, 2004. The car had 39800 miles on it. All paperwork says I purchased a certified car. The car now has 56,000 miles on it and my right rear power window fails. I go to the local dealer and they tell me the car is not in their database as being certified. Some bone head didn't enter the VIN number in when I purchased the car. This cost over $800 when you add in the rental car that I had to pay. And just for fun, the dealer I bought it from just got bought out.
The new dealer tells me they can't certify a car with over 50,000 miles on it. I have had 4 reps from Cadillac's so called Customer Relations area trying to get me my money back and what I purchased: A certified car. This has been going on for 3+ weeks...
No wonder Japan is winning the car battle.