Mercantila Complaint - Awful Company!
SAN FRANCISCO, CALIFORNIA -- I purchased a Sunny Rowing Machine from the Rowing Machine Superstore which is a sister company to Mercantila. I wish I had known this before hand. If I saw all the bad reviews for Mercantila I would have never ordered from them. The quality of the rowing machine was so bad I couldn't even use it. The seat rubbed on the metal bar and I am only 125 pds. The resistance on the handles were set at the easiest and I couldn't pull the handles back. I would never sell such a poor quality machine but they do. The only way to contact this company is via email. They said they would refund 76.00 of the 121.00 I spent due to shipping and restocking costs. I was told shipping was "free." I emailed the company numerous times with my complaint but they don't respond. I just hope people don't make the same mistake I did. It's a costly one dealing with them!
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