Lowes Complaint - Fail to price honestly-Price match
SHORT PUMP-RICHMOND, VIRGINIA -- I was at the store and was told they had the low price on appliances by a staff member. I went to the nearby Home Depot and got a written quote which was lower than Lowes. I went back to Lowes with the written quote and Lowes refused to price matche even though a half hour before thaey assured me they would and beat it by 10%. In the end Home Depot's price was lowed again when I explained about Lowes failure to complete the price match. There was a person there by the name of "Temple" who was very rude in this process and misrepresented the pricing. He would not honor the written quote even though it was given to me just minutes before at the store less than a mile away. He claimed the the code for the item was not on the document when it clearly was since the quote was based on the Lowes model number I had just looked at and which was written down by a Lowes staff member. Lowes provides little assistance in their appliance area and then treats customers poorly when they do try to buy an iten. I went back with additional documentation and "Temple" refused again to sell the item at the price match lower price I had been specifically told about. It was extremely frustrating and was a misrepresentation of the Lowes policy related to appliance pricing that was hanging in large letters in the department . Lowes was undersold-- they do not have the lowest applaince prices.