[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Budget Truck Rental Complaint - Worst customer service ever! - Truck rental
Complaint
TAMPA, FLORIDA -- I rented a Budget truck to move from Dayton, OH to Tampa, FL. I flew to Dayton to get the truck I reserved, and took a cab to the business. When I showed up, the man working there was surprised to see me because he didn't have any reservations. Luckily he had a truck, if you could call it that, and eventually found the reservation. I examined the truck, and told him the gas tank was not completely full. He told me to just return it the way it was. Should have known that would be trouble. While loading the truck, I went to open the passenger door, and learned at that time the passenger mirror was taped on. The mirror flapped the whole trip. The truck had no cruise control, the tires were out of balance, and it pulled significantly to the right. Made for a long trip. When I got to Tampa and finished with the truck, I went to return it. It was about 6 in the evening, but the business had already closed. I parked the truck there since I had a ride at that time, but didn't see a drop box so I decided to return in the morning to finish the transaction. I got a call at 730 am complaining that the truck was parked in their lot. I told them I would be there as quick as I could, and was pushed over and over for a time. I did get there and drop the keys off about a half hour later. The gas gauge was as it had been when I picked it up. I contacted customer care, interesting name for it at Budget, and was treated very rudely by the operator there as well. Eventually I saw the futility of it, and just hung up. Later, I was charged a $10 drop off fee, and $43 top off fee. I am fighting these fees, and will challenge them with the credit card company as well if they do nit reverse them. I will not deal with Budget/Avis/Advantage rental agencies again. They have no clue about customer service!
Comments:
Posted by abuchheit581 on 2012-01-27:
You should have had the original rental agency note on your contract that the fuel tank was not full. He probably would have balked at this request which would have told you that you were being stiffed.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
