Kenmore Complaint - Hidden Danger
PENNSYLVANIA -- On December 24, 2011 I was cooking my Christmas dinner in the morning. I had just put the Turkey on and left the kitchen when I heard a crash in the kitchen. Upon returning to the kitchen I saw the glass (smoked colored glass facing the room) had shattered and there was glass scattered out over the room. Had this happened 5-10 minutes earlier I would have been bending down in front of that same door putting items in the lower drawer and would have most certainly had glass shards in my eyes and my face. Had it not been so early in the morning, others would have been in the kitchen and could have been very badly injured; possible suffering a loss of sight and scarring of their face. I went to the official Kenmore web site and documented a customer complaint and to date have received no contact or comment from them. I contacted Sears and was told I could choose between spending 75.00 or 129.00 (flat rate) for service call for someone to tell me how much it would cost me to rectify the problem. My problem is that this should have never happen. In all the years (well over 30) I have been purchasing appliance (primarily from Sear/Kenmore products).
I have never in my life heard of the glass on the oven door shattering. I also don't feel as though this is of great concern to the makers or the sellers. It doesn't seem to bother them that I could have lost my sight. I feel their only concern is getting me to pay again to fix an appliance I spent good money for in the first place or me spending more money to replace an appliance that this should have never happen to.
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