Frontier Communications Complaint - Do whatever you can to avoid this company
TERRE HAUTE, INDIANA -- I used to use Verizon for my business and internet lines primarily because in my area they were the cheapest and they had 7 mbps speeds which were faster than anyone else around. I was able to sign up for a lifetime price as long as I made no changes to my service plan. This went nearly trouble free for years until Frontier took over Verizon in my state. Immediately my price jumped and quality dropped. I called and had them pull up my agreement and they said, "whoops, I see where you are supposed to pay this price but our system is charging you more." The lady was nice enough to fix it and said there would be no more problems. The next month, same thing. Another hour on the phone. Then the next month, then they tell me sorry, can't do anything about it even though they see the problem. My internet connection is only around 7 mbps about half the time. I check regularly. My internet also goes out periodically. When I call to complain they tell me that they knew it would be down, they will credit me for calling. I told them they should automatically credit people's accounts if they knew there would be a problem. They were down for 45 days for maintenance. So many people didn't get their money's worth. Right now my phone line is down. Has been down for 2 weeks. I called and told them, they said it will be at least another week from now before they even send somebody out. I told them that this is my business line. I provide snow removal for my area and 50% of the new business clients I receive for my lawn care contracts come from new snow removal contracts this time of year. They said sorry. They will credit me for the days that I don't have phone. So, about $40 for weeks without being able to be reached by my clientele. When I'm losing $10,000. I hate Frontier. I hate that I have no other options in my area unless I want to get cable TV and double my price and half my speeds. For all I know all company's are this terrible. Don't get stuck with Frontier.