Total Call Mobile Complaint - Total Call stole my money twice!
CALIFORNIA -- Total call mobile is not trustworthy nor honest. The people managing customer service are not to be trusted! I have two negative experiences with total call mobile so do not use their services you will be sorry! One time they sent me a phone to look at and told me the phone was an update to my present LG. However upon opening the box I saw this little Katayna phone and immediately knew I did not want it. Without opening up the packaging I closed the box, retaped it with grey tape and sent it back for my refund as instructed by then. They received the phone and when I called about getting my refund the customer service manager who correctly calls himself "Ceasar" told me the phone was damaged and he never sent my $65 dollar refund. Then about 2 months later I made my regular payment at my regular payment outlet and the payment did not register for some reason and my phone was never activated. They told me it was Western Union's mistake, not theirs. I contacted Western Union they gave me a confirmation number of the delivery of funds and a pin#. I called Total call back gave them the number and the "Ceasar" guy said they never got the money and hung up on me. I continued to cll everyday trying to resolve the matter and either get my phone turned on or get me refund but total call had all of my calls blocked and I was always disconnected automatically from then on whenever I called! Is that ridiculous or what!? I am going to AT&T wireless right now! Don't use Total call if you want good customer service and don't want you money stolen from you!