Radiancy No! No! Hair Removal Complaint - The company and product are scams, and the customer service is horrible!
I was going to buy this product, but after putting in my credit card number, and then being asked about purchasing what seemed like hundreds of more products, I chose to exit the website. I felt like the whole thing was some kind of scam.
I was correct... less than a week later I come home to find the product on my doorstep. The box was open, and the product looked used. I immediately called customer service to complain, and was told because I entered my credit card, I gave them authorization to charge it. I was never taken to a "shopping cart", or asked to review or confirm my order. All they need is for you to enter the last digit of your credit card, and then it's on it's way. Nevermind the fact that I also had sent an email to the customer service email address listed on the website telling them why I had decided to cancel my order, and that all the pop ups were not only tacky, but chased serious customers away.
It took over a week and several phone calls everyday to finally get them to issue me an RMA and label to return the product. I reported them to the BBB, and THAT they responded to immediately! You won't find a ruder group of employees. I had asked to speak to a supervisor on several occasions, and was continually denied. I was told everything from supervisors only take calls from this time to that time, that I needed to leave a message and they would call me back within 30 minutes (never happen), that the office has filled with smoke and all supervisors were dealing with that... Ridiculous.
Do yourself a favor, and don't buy anything from this company. I've asked the BBB to investigate predatory practices, but don't think they have any interest in doing it. Buyer Beware.