National Car Rental Complaint - BEWARE!! don't rent a car from National if you have any relatives/Friends coming from another country to visit
INGLEWOOD, CALIFORNIA -- went to return a car with people I know who were from another country on 12/29/11 at approximately 9:00 P.M. They were confused by some of the charges on the receipt. Went to National customer service and was "helped" by Jason. I explained the situation telling him that they didn't realize they signed up for a lot of extras because of the language barrier. He told me "If you don't speak English, then don't rent a car". I felt that statement was very rude and discriminatory. Why should someone not be able to rent a car in America just because they can't speak fluent English. After some arguing back and forth he told me "don't be smart with me". After a while the manager came. I told the manager what happened and all I wanted was an apology from Jason for the statement he had made. The manager said he understand the situation and he will have a talk with Jason. The manager then helped us out with a refuned. He went to the back for a while and left us with Jason. My boyfriend who was with me at the time asked Jason if he really was not going to apologize and explained all we wanted was for him to admit he shouldn't have said what he said. At that time I told my boyfriend "just let it go, he's not going to apologize". Right after I said that Jason imitated me and said "YEAH JUST LET IT GO" in a high pitched voiced. JASON WAS BEYOND RUDE! I called corporate that night but it wouldn't go through so I called again the next morning and filed a complaint. The lady on the line said I would hear back from them in about 10 days. Its been over a month and no one bother to follow up on the complaint. I guess it was just not important to the company how badly their customers were treated. So I write this review to vent a little and to warn anyone who might have relatives coming from another country to go to another car rental company.