Parkade Cinemas Complaint - Inflexible, Inexperienced Manager.
MANCHESTER, CONNECTICUT -- I purchased two tickets and was offered a pakage price with popcorn and a drink one small one large when we got to the counter they told my daughter see couldn't get a slushy with a small combo pack. I asked to pay the difference the said I couldn't. A cheap ticket price is about all you will get here. Hope you don't end up with a problem. The manager on duty cannot resolve problems only recite policies. The owner was not in. Made for a stressful night out all over 1.00. When I emailed the cinema I received this in response I'm guessing it was the same manager responding and not the owner since the was no mention of who responded. "Sorry to hear about your unpleasant time at Parkade cinemas. Keep in mined our signs for our combos are displayed right at the box office and it says clearly what you get with the sm, med, and large combo. We can not explain to each and every customer in detail everything we offer that would take to much time, that is why it is posted! We do not allow our employees to except the difference in money if customers change there mined or didint know, because there drawer will be off in the amount that is rung in and they are responsible for there drawer when it is there shift. There is a reason for everything we do at Parkade cinemas, We try to give our customers the best prices and customer service we can but can not please every one. "