Whitetail Construction Complaint - Refuses to honor his warranty; improper installation negates 30yr. shingle warranty

Review by jlmac on 2012-01-28
ELMIRA, NEW YORK -- We had to have our roof replaced due to high wind damage in Feb. 2011. We chose Whitetail Construction. He was due in April 2011, never came to do roof until June 10, 2011. Had to call to ask for receipt; didn't receive one until July 2011. Have called Rich numerous times because roof and porch flashing now overhang the gutters and spray water straight out; also when it rains, all the water from the roof goes 'behind' the gutters, not into them. He refuses to do anything to remedy these issues and claims he got us a "free roof" which he did not. Insurance paid $2,000.00 and we paid $1,800.00. He claims he left the porch flashing just as it was because I had asked him not to undo what Dura-Bilt had done for the leaking in the porch. He, in fact turned the flashing corners straight out and laid the roof almost completely over it and now there is no way to turn the flashing corners back up to make the curve so rain water goes into the gutters, nor has he done anything with the rain water going behind all the gutters straight down the side of the house. The last time I spoke with him he went ballistic and was extremely rude and verBally abusive. He said I did nothing but complain, said he got us a free roof, what more did I want and hung up on me. Our handy-man said the corners could be fixed and something like rubber-roof tape could be applied to drip line and the edge of the gutters but since Rich had told us that: "NO ONE WAS TO CLIMB UP ON 'HIS ROOF' OR HE'D VOID THE WARRANTY" the handy-man is hesitant to fix them. The evening after the roof was installed the bathroom vent leaked. Rich was called the next morning and he became very belligerent, loudly stating "my roofs DO NOT leak!". He did come to repair that issue and had to do so twice but we can't get him here to correct the other issues connected with the installation of the new roof. We can tell you that the gutters nor the porch/house corners were any problems prior to the new roof.

The BBB got nowhere with Rich. We had to have a different roofing contractor make the needed repairs costing us an additional $650.00.

As of Jan. 25, 2012 we have filed a suit in Small Claims Court. Court date March 20, 2012... ALERT!! It would not be wise for you to use this business.

Comments:3 Replies - Latest reply on 2012-02-02
Posted by Weedwhacked on 2012-01-29:
That's good that you sued him. Most of the times they become belligerant because they take threats of lawsuits as jokes. Good luck in court!
Posted by oldisgood on 2012-01-29:
good thing you are taking him to small claims court. be sure to take pictures and all receipts or papers you have relating to this. keep us informed.
Posted by At Your Service on 2012-02-02:
It sounds like you're handling it properly. Small claims court will decide who is financially responsible for the costs. Please make sure to keep us updated.

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