[X]
Write ReviewJump to 
14
Helpful
Votes
Votes
Sunbeam Complaint - Faulty Sunbeam Heaters-SQH310 - Sunbeam Electric Heater- model SQH310
Sunbeam Electric Heater- model SQH310 - Complaint
SCHENECTADY, NEW YORK -- I have been using the Sunbeam Electric heaters, model SQH310 for the past 3 years and have been very satisfied. However, this year I purchased one at our Walmart Store and found it to be faulty. On the past heaters I owned when you turned it off the red indicator light went off. On the new heater, it stayed on even though the switch was in the off position. The thermostat did not work. I took the heater back and got a replacement. The identical problems were with the 2nd model. I called the Sunbeam consumer line and was told by the representative that the light should go out when the heater was turned off. He said to go back to Walmart and have them open another heater and plug it in at the store. Again, the light stayed on and the thermostat did not work. I informed Walmart that these heaters seemed to be defected. They could care less!! They said it was Sunbeam's problem and they are the ones to do a recall. I called Sunbeam again. This time the representative said it was alright if the light stayed on. Apparently it lets you know the unit is still plugged in. I can somewhat understand this even though I like the old design where when you turn it off, it is off!! No current is running through it!! I then questioned why on all three heaters the thermostat is not working. On the 3rd one I asked for my money back. These WERE great safe heaters. Apparently there has been a design change and I no longer trust them. They had a great product and for some unknown reason, they trashed it. I will no longer be buying Sunbeam products. They are having problems with ALL their products-heaters, electric blankets, electric heating pads and coffee pots.....etc etc etc. I no longer trust this company. What infurates me also is how the Walmart "managers??" show absolutely no interest or care about the problem. Even when I told them these things could cause fires-three heaters with broken thermostats?? If fires results from these heaters can Walmart be sued?? If not-why??
Comments:
Posted by clutzycook on 2012-01-28:
The light stays on all the time or it goes off eventually? If it goes off eventually, it may just be a warning that the unit is hot (I've seen that with flat top stoves). What indication did you have that the thermostat was defective (other than the light)?
Posted by trmn8r on 2012-01-28:
The light staying on could be a safety feature, because I believe it is recommended to unplug these before leaving unattended.
A good owner's manual SHOULD include the operating modes and explain how the light is supposed to work.
When you asked about the thermostats not working, what explanation were you given? If all the units had non-functioning thermostats, the manager should have shown at least an interest in letting someone know.
A good owner's manual SHOULD include the operating modes and explain how the light is supposed to work.
When you asked about the thermostats not working, what explanation were you given? If all the units had non-functioning thermostats, the manager should have shown at least an interest in letting someone know.
Posted by gimpychris2763 on 2012-03-20:
In answer to the two comments on my report for the SQH310 Sunbeam heaters.-In answer to the first question, the light does not go out after a time-it stays on until unplugged. The 2nd question-when you have obtained a comfortable heat, you slowly move the thermostat dial to a lower heat until it shuts off-this maintains the temperature the room was at when you lowered it. As the room cools down, the heat will go on automatically to maintain the desired temperature you selected and shut off once reached. . As stated, I have been buying these heaters for the last 3 years and they all worked this way. The three I bought this year (and returned) the thermostat did not work-it did not turn itself back on to maintain the heat. And yes, I have read the instructions and yes, the thermostat is to work this way, but doesn't. Why is this happening on the 2 I bought and the one we tried in Wallyworld?? Who knows-did they leave a part off in the manufacturing of these units this time? Who knows!. I am totally disappointed-I heat with oil and these heaters were great to keep the oil use/high price down. They WERE great heaters
Posted by oldman on 2012-11-20:
in the manual it states light may remain lit until the heater is unplugged
Posted by northernlites on 2013-01-02:
My husband and I had bought our SQH310 Sunbeam Quartz Heater about 3 months ago, at Wal-Mart also. The first 2 months or so it worked fine I was able to use the thermostat feature and all was good. Now it constantly shuts itself off. When it's not on the thermostat setting it is supposed to run continuously. It will run for maybe 5 minutes, then shut off. According to the directions you are supposed to unplug it for 30 minutes for it to reset itself. This does not help at all! I have also been wondering why that light stays on at all times unless I unplug it. I am so not happy with this heater and now question its safety since it is not performing properly.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
