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Churchs Complaint - Disrespectful Servers

Review by broadnaxdee on 2012-01-28
SAN BERNARDINO -- On January 24 2012 my wife and I stopped by your establishment to purchase some chicken. There was a employer there using very profane language toward a patron he told the patron he would come across the counter and kick his mother &$@&$$. He then said he would take his &@@$$& out and shove it up the mans $$@@$. My wife and I were in the drive through at the window. The lady who served us apologized for her employee. There were other patrons in the store while this was happening. This was at your store in San Bernardino California on baseline and del rosa. The employee is an older gentleman with his hair fully braided, his hair is very gray. I know this is not sometimes correct your courtesy policy. No one should exhibit any type of disrespect in that manner. Please look into this because this could be detrimental to your franchise. I am a black afro American. I don't feel anyone should come to work with that attitude. To me this is embarrassing for anyone that age to show how ignorant they can be especially in the work place. I am older myself I do believe this gentleman should be reprimanded for this behaviour.

Thank you for your attention in this matter.
Comments:11 Replies - Latest reply on 2012-01-29
Posted by Anonymous on 2012-01-28:
Please submit your complaint to the company website. Churches corporate office really needs to know how their employees are behaving.

http://www.churchs.com/company-contact.html
Posted by Euphonically Endowed on 2012-01-28:
It wouldn't be prudent to complain to corporate as it is a franchise for one, better to address your grievance with the store management, and two, you have no idea what prompted the employee to respond to the customer that way. You don't believe the employee pulled that attitude out of thin air do you?
Posted by lexophiliac on 2012-01-28:
I'd be more concerned with how the patron was behaving to cause the employee to respond in such a manner.
Posted by Anonymous on 2012-01-28:
If it was that bad the employee should have asked the patron to leave or called the police.
Posted by lexophiliac on 2012-01-28:
For all we, or the OP knows, he may have.
Posted by Anonymous on 2012-01-28:
True but that doesn't make the employees actions acceptable. I have a feeling if the police had been called the lady serving the OP wouldn't have been apologizing.
Posted by ticia232 on 2012-01-28:
Employer or employee? They are both used in this complaint. So what was the old man? He can't be both.

Posted by GenuineNerd on 2012-01-28:
Some people can't handle the stress of working fast food very well...if it gets to the point where customers are cussed out or argued with, than that employee's @$$ deserves to be disciplined/written up (at least) or suspended/fired (at most).
Posted by lexophiliac on 2012-01-28:
I disagree JISCal1.
Posted by Venice09 on 2012-01-29:
The public can be maddening, but I have to agree with Nerd. Employees shouldn't be abused by customers, but they can't retaliate either. There should be a procedure in place if a customer gets out of hand. A place of business is not the setting for a confrontation.
Posted by Anonymous on 2012-01-29:
JISCal1> I agree with you 100%. I was always trained that NO MATTER what the customer says, the employee is to act professional as a representative of that company. In the fast food business, I came across some rather belligerent and obnoxious morons. But I always bit my tongue. Politely called the manager, explained the situation, and let the manager kindly ask the customer to either be respectful to the employees or please leave the premises.

The same applies to my current job. The employees I send into the field on a daily basis, occasionally run into these type of situations. We try our best to alleviate and defuse the situation, but there are just times when the customer is down right rude and belittling to our employees. Our company stands behind their employees by telling the customer that they will not tolerate their employees being spoken to in that manner. And if it means losing that one particular customer, then it's probably not someone they wanted to do business within the first place.

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