Time Warner Cable Complaint - Can Time Warner Cust Serv. Get Any Worse?
SYRACUSE, NEW YORK -- I have never been more upset than I am today. We have spent hours on the phone with Time Warner over the past couple of months trying to resolve TIME WARNERS issues of not being able to provide a new (or even working) cable/DVR box. In mid-December we had a tech. come out & replace our black (cisco?) box with the older, less memory gray box. It has been nothing but a piece of junk since. Everything we record is pixelated & glitchy and the sound is garbled. We called Time Warner and were promised a new box. The tech came with another old one and said that Time Warner was out of any new boxes until after the 1st of the year. So we waited. We called mid-January & were given the same excuses. We waited until today, Janurary twenty-ninth, 2012 to call & request some service. I spoke to a rude woman (1/29/12, 10:50am - 10:55am) who didn't want to try to help, she was just plain rotten and wanted to argue. "We don't have any new boxes so I don't know what you expect us to do". Hmmm, I know, how about some customer service?!?!?!?? Two months of really bad service & WE get argued with by the cable provider. And to boot - we are PAYING for this!!! I asked to speak to a supervisor. Time Warner's representative said "there wasn't any". I insisted. She put me on hold for 15 minutes (per my cellphone time/counter). I was just about to hang up when I got another female who was slightly nicer but told us the same thing. No apology by the way, just "Well we can't guarantee you a new box". Plus she told us we could order one & pay $17/hr to have a tech come out to install it, if we can get a new one. That's it. It has become apparant to me that Time Warner does NOT care about us as customers. Time Warner does NOT care about quality customer service with reps like that. Time Warner canNOT guarantee anyone a new DVR/cable box for the past 2 months. Time Warner does NOT know when they will be able to provide us with any relief, and they obviously do NOT care. As a matter of fact, I was upset and told the representative that I'm done with Time Warner & will seriously consider switching to DirecTV. You know what she said?: "Thank you for calling Time Warner Customer Service." Again, Time Warner does NOT appear to care.