Overstock.com Complaint - Let the Buyer Beware!
ANYWHERE, MISSOURI -- Let the Buyer Beware! (Austin Reed suit)
Overstock.com represents this product with a picture of an American made Austin Reed suit that retails for around $600 (I recognize the suit pictured, as I own one in another color). The suit they send is a Chinese made version that sells elsewhere for around $300, with different lining and different label. (Check the inner pocket and lining as shown in the pictures. The suit they sent to me had a silver-grey lining and a different label.). My attorney called this false advertising and fraud, since it shipped across state lines.
The Suit Itself (not the lawsuit)
The suit was poorly constructed and of thin material. It weighed around half the weight of my other Austin Reed suit (the American made version, bought locally). It did not arrive in its original packaging, and was in fact balled up in the box, and hung on a hanger which advertised a competing brand.
I hope potential shoppers read this and understand not only that the suit they will receive is substandard and made in China, but if they still decide to purchase this suit, that they also understand that after adding $60- $100 for tailoring, this is no bargain in any sense of the word at the Overstock price.
After many emails back and forth with Overstock’s representatives, who first tried to send me another Chinese suit, then another pair of pants (because they couldn’t comprehend the written word, I can only assume), their only solution offered was to return the suit. I did so after taking pictures, as my attorney recommended. (There will be no further discussion of this, as the issue is not yet resolved)
After the suit was returned at their request, Overstock offered to refund the purchase amount, but not the shipping cost, and had the gall to add a charge for return shipping in an amount almost three times the original shipping cost. Needless to say, “that ain’t gonna fly”.
I have dealt with many online vendors from Amazon to Zappos, but never had such a poor customer service experience, nor felt cheated by the seller. I will continue to shop from A to Z, but will skip over the “O“ from now on. I will not be shopping Overstock.com ever again, and will not recommend them to my friends, or to anyone reading this review.
P.S. I should have checked their stock performance first (OSTK), as it seems it has been falling rapidly (60 %!) this past year. I do not wonder why.
Pocket and Lining as advertised