Air Canada Complaint - From an Air Canada employee
MONTREAL -- Foremost, I'd like to apologize to all Air Canada customers who had a negative/unfriendly/poor/bad experience with the airlines. And I know there are lots!
I, for myself, as an employee of Air Canada, realize and understand the frustration to be on a Air Canada flight and how for most part we care for you. Let say that from way up the corporation ladder starting with our president Robert Milton to the different departments(especially inflight service) under the corporate management, as employees we are being treated like s h i t...
I know some of you folks will be upset at the word but really you can ask Air Canada employees around and if they are just a tiny bit honest, they will tell you their true feelings for the company they work for. (and we are thousands..;)
For most part it is always a bad experiences for us also to deal with our employer like you customers when you get to board a flight with us. As customers, we know where you stand; you are just a notch higher than us employees. But really no one cares fo you that much!!!
We are all in the same boat here and as far as competetion (all our flights are full), We (Air Canada management) don't really care if you get service or not because money is rolling in the bank one way or the other and you don't have the choice anyway but to fly with us.
So it is a vicious cycle, and that as an employee sometimes we pass along to our customers. Most of our flights are short crewed compare to any other major airlines in the world with the exception to the United States.
When it comes to emergency procedures we are all fully trained and capapble however don't expect the same response as Air France evacuation at Pearson airport because there will be simply not enough staff to open all the doors for you to evacuate. And it is getting worst!
With goverment legislatons and lobbying by Air Canada to reduce crew complements on aircraft (more money in CEO pocket), service is certainly aiming to be less than today (you will be paying soon for pillows and blankets also) and safety reduce accordingly.
As for the environment, we are one of the biggest consumer of paper in today's world of paperless high technology (trees and trees are being cut just for the paper us at Air Canada that goes back every single day into waste bins). I was told by a pilot that we are the 2nd largest press in Canada. Headsets are not recyclable and are filling by millions our dumpsites, our land simply because Air Canada is not environmently friendly.
Every time we are sick (one day or 2 days or more..) we are required to have a doctor's note to show our employer and validate our sickness. Like when we were kids and prove to the principal that we were genuinely sick. As customers, do you know how much the health care system is taxed just by us at Air Canada. Someone ought to put a stop to this abuse.
As far as I am concern, I am just an employee here going to work doing the best I can working for one of the worst employer in Canada. So if you see me sometimes not smiling back at you, please don't take it personnaly because really it is not aimed at you.
I welcome any airlines in Canada (cabotage welcome) that will offer better service at better prices. I would be the first one to fly any other airlines than AC.
At AIR CANADA, we do not plan to make things better for you in the near future. I wish it would be otherwise but don't count on it!