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Roxio Easy VHS to DVD Complaint - Roxio and Best Buy - What a Joke - Easy VHS to DVD
Complaint
Review by plumtoo on 2012-01-31
Rating: 
VIRGINIA BEACH, VIRGINIA -- Bought Roxio's Easy VHS to DVD Program based on the manager at Best Buy recommendation. Installed it. Wouldn't work. Removed it, reinstalled it. Wouldn't work. Tried the repair feature. Wouldn't work. Removed and reinstalled. Wouldn't work. Took it back. Tried for days to get help from Customer Care. What a frappin' joke that is. In an email they asked for information in English that was so stilted it was almost Victorian. India! Best Buy tried to tell me it was their policy to not accept software return. Fair enough. But when the manufacturer is manned by "off shore" technical people, who may speak English but don't understand it what are we to do? Best Buy bought the program from Roxio. Roxio made a profit; I'm sure Best Buy did as well. Help me make Best Buy accountable for the manufacturer's lack of assistance. Seems to me if we made a lot of noise Best Buy might realize they've got a real loser with Roxio. Tell you this: I will NEVER buy anything from Roxio again. What a bunch of morons!
Comments:
Posted by MRM on 2012-01-31:
First things first, what operating system do you have on your computer?
Posted by GenuineNerd on 2012-01-31:
If you are attempting to copy commercial VHS movie tapes to DVD, they may not copy due to copy-protection codes (such as Copyguard and Macrovision) on the tapes. Copying non-copy protected VHS tapes, as well as tapes recorded at home (such as off a TV broadcast or home-movie camcorder tapes) should work. It could very well be hard-to-use software.
Posted by Mike in FL on 2012-02-02:
It is your responsibility as a consumer to check the specs on your computer against the system requirements for the software. Did you do this?
Also, the retailer can not be held accountable for something that is the fault of their vendor. However, the retailer CAN (if enough complaints are heard by enough consumers) choose to drop the vendor. Best Buy has done this with a number of brands, including computer software like McAfee.
Also, the retailer can not be held accountable for something that is the fault of their vendor. However, the retailer CAN (if enough complaints are heard by enough consumers) choose to drop the vendor. Best Buy has done this with a number of brands, including computer software like McAfee.
Posted by GenuineNerd on 2012-02-04:
That's probably why Best Buy never features McAfee products in their weekly Sunday paper ads, nor carry McAfee products in their stores. I switched from McAfee to Avira on my desktop because McAfee took up too much memory and slowed down my machine...a full hard-drive scan would take overnight (like more than 6 hours.) Avira is much faster...I started with their free version, then upgraded to the paid version, which offers the same antivirus/antimalware/antispyware protection as McAfee, but for about $40 or so.
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