Roxio Easy VHS to DVD Complaint - Roxio and Best Buy - What a Joke
VIRGINIA BEACH, VIRGINIA -- Bought Roxio's Easy VHS to DVD Program based on the manager at Best Buy recommendation. Installed it. Wouldn't work. Removed it, reinstalled it. Wouldn't work. Tried the repair feature. Wouldn't work. Removed and reinstalled. Wouldn't work. Took it back. Tried for days to get help from Customer Care. What a frappin' joke that is. In an email they asked for information in English that was so stilted it was almost Victorian. India! Best Buy tried to tell me it was their policy to not accept software return. Fair enough. But when the manufacturer is manned by "off shore" technical people, who may speak English but don't understand it what are we to do? Best Buy bought the program from Roxio. Roxio made a profit; I'm sure Best Buy did as well. Help me make Best Buy accountable for the manufacturer's lack of assistance. Seems to me if we made a lot of noise Best Buy might realize they've got a real loser with Roxio. Tell you this: I will NEVER buy anything from Roxio again. What a bunch of morons!
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