Newport News Complaint - Worst Customer Service EVER
I made an online purchase from Newport News on Dec 6th, 2011. When I did not get any kind of shipping notice after a week I checked my order status on the website. It said the order was still "processing" so I contacted them via the customer service link on their site. I never got a response, so I called. I was told that they had moved their warehouse and all orders were delayed. No one could tell me when my order would ship, but I was told that they would send it expedited shipping when it did ship.
I waited a couple of weeks more, checked the order status via the site (still "processing") and wrote customer service again. Never got a response. Called, and was told the same thing about the warehouse moving, etc etc.
Here it is mid Jan, and I go and check the website and it actually says my order shipped! Hurray! So I wait a 2 more weeks, and nothing. I go to the site, and there is a link in my order status to "Track Shipping"- but there is no tracking number...nor is there even a shipping date! I write customer service again (at this point just for ----- and grins, knowing I won't get a response, which I didn't) and then call.
The person I got on the phone this time stumbles through a bunch of questions then informs me I am being issued a refund. When I ask why- he can't tell me. When I ask to talk to his supervisor, he told me to call back. Which I did, hoping to get someone who wouldn't OBVIOUSLY be making things up as he goes along. This time I was told that I was being issued a refund because my "shipment was lost". I was told I will receive my refund in 7-10 working days. Riiiight. I'm not holding my breath.
I will NEVER order from this company again. Never received ANY responses to my inquiries to customer service, was given the run around whenever I spoke with someone on the phone, and after 2 months of waiting and being told numerous stories, I am not even receiving what I purchased. How this company is still in business is beyond my comprehension.
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