Sears Complaint - Customer Service
PLANO, TEXAS -- My husband and I purchased a refrigerator, washer, and dryer from Sears instead of a cheaper place, because we wanted professional and friendly service. So sad we couldn't have been more wrong. When our refrigerator was installed not working, and scratched our freshly painted walls, and the delivery boy left half of his garbage on the street in front of our neighbors house, with his half attempt at humor about delivering our "TV" they sent someone out to check why it didn't work. It was determined that the refrigerant had leaked out, and it would be again checked soon to see why. It was empty the following day. When we called my husband was transferred to 5 different people to explain himself over and over and over again, finally someone came out and told us that the fridge was not repairable, and someone would call us within 5 to 10 business days. Dissatisfied with this result we went to Sears and got a phone number for Sears Solutions. They gave us a number to take to the same Sears, where we were greeted by a very nice gentlemen who was stuck in the middle of myself and the managers who obviously did not care that we were disappointed with our service. We were told that we would not be refunded the difference in our purchase because it was an exchange. When I declared that I indeed intended to be refunded, the manager made the adjustments to my husband's card without so much as an apology or a greeting or a hand shake or head nod. Even a glance in my direction would have helped. Although my situation was finally handled, all I am really looking for is one person in this whole line up of professionals to say "I am so sorry that you have been treated unprofessionally, and that you are unhappy with our service." "We value your business and would like to have the opportunity to serve you again" Something! Anything! Just treat me the way I treat my valued customers. With respect, consideration, genuine caring, at least a smile! Come on Sears!