Meritage Homes Complaint - Meritage is dishonest
ORLANDO, FLORIDA -- In July of 2011 we entered into a contract with Meritage Holmes of Florida, to purchase a new Home in the Lexington Green Area in the Providence area of Davenport, Florida. We did all that they asked to secure financing for the purchase. In November of 2011 after being asked to supply some information on employment we were not able to do that because of a lack of gainful work. I sent a letter canceling the agreement according to the Mortgage contingency in the P&S (the time for securing the loan had run out because of no fault of ours, we did everything their mortgage company asked of us). Their mortgage councilor and our salesperson agreed that we could not get financing and we would have the return of our deposit after signing two release forms. We did this in good faith
We did not hear from them for several weeks and upon my initiation the sales representative informed me that the Vice President is refusing to return the deposit because of some vague language that we cannot find in the original P&S. The mortgage contingency is very clear that if we did our part of trying to secure financing and it was not successful our deposit of over $4,300 dollars would be returned to the buyers.
They want us to agree that if we bought a home from them within six months they would credit the deposit. After having him renege on the agreement, to return the deposit because of a failure to secure a mortgage, in a timely manner flies in the face of good business and fairness to their potential and present customers. We do not wish to do business with this company in the future (Lack of trust). The very idea that we had to institute a dialog with the VP to find out that he was overriding a decision by his subordinates, just leaves us in a fatal negative mode.
We wish full restitution of our Deposit as we signed the release forms back in November of 2011.