Oster/Sunbeam Complaint - Lousy Quality
I purchased the Oster Stand Mixer as a present for my wife. I can't remember just how much I paid for it, but it turns out any amount was too much. I have always considered the Oster name to be an indicator of high quality, but now consider it to mean cheap crap, only one step above Telebrands. We have only used the mixer six or seven times since buying, and it was treated with kid gloves, never having been dropped or abused in any manner. When we moved, the mixer was hand-carried and never had any load heavier than pizzelle batter mixed. Last week, the wife was making mashed potatoes, and when she turned the mixer on, it made a sound like a jet engine firing up, but the beaters didn't move. When the beaters did start to move, they were out of synch and began colliding with each other, rather than operating as normal. I looked up Oster authorized service centers, and found one in the entire styate of Washington, located in Seattle. I sent an email to the email addy given, and have not received a reply. If I had an inkling that this was going to happen, I would have saved a bit longer and purchased a Kitchen-Aid mixer. As I said, Oster has gone from a trusted and respected maker of appliances to a maker of garbage. I guess 'caveat emptor' is the watchword. Never again will the name Oster darken our home's tranquility.