E-bay/Paypal Complaint - Just Horrible!!!
TEXAS -- I wish I was a seller so I could boycott, but instead I will not be buying anything from this E-bay or through Paypal again! Paypal overrode my shipping address preferences, and then customer service tells me that even though I put in the shipping address I wanted it to be sent to, that they sent it to my primary address. I haven't used that address in 4 years, did not ask for it to be sent there, and was never told that it was going to go to a "primary address" instead of the address I put in, or that the address was even on my account anymore. They sure got my credit card and billing address correct though! Which is sup rising to me, considering most companies will not ship a product to an address that is not the same as the billing without talking to the bank/credit card company. On top of that I called Monday and a representative told me he would take care of it. I did not receive an e-mail the next day like I was told, so I called today, and the first guy told me he had no clue where my products were, or how to find them, and that he could not do anything because it was my fault I did not update my account first. I tried to explain to him that I have not used this account in at least 4 years, had no clue what was even on my account because it did not take me to that page, and that I had put in the correct address I waned it to be sent to. The guy would not allow me to talk to a manager when I requested one, and was so rude I had to hang up on him. When I called back a lady tells me that they can't contact sellers, that the guy had lied to me, and that they would "take action against him". So finally, the lady helps me find the numbers to contact the sellers, and every number was out of business or had not set up its voicemail. E-bay has become so vague on its practices it is unreal. How can they override a shipping address without a confirmation or at least clause explaining the "primary address". E-bay has horrible customer service skills, and is obviously in dire need of a complete new system (no one seems happy, but the horrible representatives), or at the very least, an update that allows buyers to decide where their products will be shipped to. Shop Amazon, I haven't had one problem from them!