Macy's Complaint - Cheated out of money

Review by fcona28 on 2012-02-01
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
WILLOW GROVE, PENNSYLVANIA -- I paid cash on my Macy's card prior to buying and ordering (to be sent) perfume. Macy's fulfillment center cancelled the perfume order and I returned the one I took with me. These transactions occurred in November and I have not received any money back. My mistake was not asking for my money when I returned the perfume to the store, but the sales person never asked me if I wanted my cash back. I have called customer service and they were of no help at all.
Comments:2 Replies - Latest reply on 2012-02-02
Posted by Susan on 2012-02-01:
I'm confused - - am I correct that you made a payment on your Macy's account then purchased a perfume at their store and also ordered another to be mailed (maybe ordered on line?). For some reason the order to be mailed was cancelled and you returned the bottle you purchased and did not ask for a refund? If you paid for the item with your Macy's card then the refund would be made to it as the original method of payment. You might want to check your account to see if the refund is on you statement. Also if you paid for the order to be mailed with your Macy's card and it was cancelled then no refund on that item is due.
Posted by At Your Service on 2012-02-02:
I have to agree with Susan on this. I read it the same way.

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