CVS Complaint - How I Love Those Coupon People....
So I'm in line at my local CVS about to pay for my Mountain Dew. As luck would have it, I get behind a member of my second least desirable class of consumer....The Coupon Queen (my least desirable is the thief).
Anyway, onto the story. Woman (call her Queen C) walks up to the counter with 52 sticks (yes...52) of some deodorant that was on sale for $1.99. Well it turns out Queen C also had 26 replicates of a manufacturer's coupon to buy one, get one free. The coupons carried a max value of $3.99. So the cashier finishes ringing and charges the customer 50 some dollars, which sounded about right since she was actually paying for only 26 of the sticks of deodorant at $1.99 apiece. Well this didn't sit right with Queen C who felt that since the coupon carried a max value of $3.99, that should have been the amount credited to her, which would have made the entire purchase free. The cashier (who was super polite), explains that since the items were being sold at $1.99 each, that each coupon could only be worth the retail price of the item and thus she still had to buy the first 26 sticks in order to get the second 26 sticks free. So after several minutes of useless arguing and holding up the line, Queen asks to speak to the manager. Much to my chagrin, the manager decides to give Queen the max value of all her coupons, and 52 sticks of deodorant at no charge to her.
Now I realize coupons are a part of the retail game and keeping customers happy is obviously the goal. But retailers really, really need to take a stand and come up with ways to put limits on what these people can do. This lady didn't spend a penny in that store, and now all the good customers who want to take advantage of that sale won't be able to because one customer wanted to be greedy and abuse the manufacturer. Anyone else out there wish all coupons that exist on Earth would be invalidated?