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JetBlue Complaint - JetBlue Finds Reasons to Deny You TrueBlue Points - True Blue Credit Denied for Flights Taken
True Blue Credit Denied for Flights Taken - Complaint
Review by cdgoodwin on 2012-02-02
Rating: 
NEW YORK, NEW YORK -- I flew JetBlue to Ft. Myers from Westchester on May 16, 2011 and back on May 19th, 2011. I flew JetBlue again to Tampa on August 22nd, and back on the 23rd, 2011.
I realized just a few days ago that I never received credit for either flight. When I called up JetBlue, they cited their rules that "if it's after 90 days, you don't get credit for the flight."
When I asked them what the purpose of the 90 day rule was, no one would answer me - they just said it's JetBlue policy. I asked for the supervisor, she wouldn't answer it either. She then proceeded to lecture me on how there are rules in life, and I need to know how to follow them.
Bogus. I have flown JetBlue countless times over the years, and this is not the company I once was so fond of. Where is David N.'s leadership when you need it.
Bottom line, if you fly JetBlue - you earned the true blue points. The only purpose of a 90 day cut-off is to deny any busy (business traveling 20+ weeks a year, 2 kids, no spare time to check the website regularly to see if I have credit) consumers credit for their flights.
I will vote with my wallet. After my next flight in March (already booked - unfortunately), I will no longer give my business to JetBlue.
I realized just a few days ago that I never received credit for either flight. When I called up JetBlue, they cited their rules that "if it's after 90 days, you don't get credit for the flight."
When I asked them what the purpose of the 90 day rule was, no one would answer me - they just said it's JetBlue policy. I asked for the supervisor, she wouldn't answer it either. She then proceeded to lecture me on how there are rules in life, and I need to know how to follow them.
Bogus. I have flown JetBlue countless times over the years, and this is not the company I once was so fond of. Where is David N.'s leadership when you need it.
Bottom line, if you fly JetBlue - you earned the true blue points. The only purpose of a 90 day cut-off is to deny any busy (business traveling 20+ weeks a year, 2 kids, no spare time to check the website regularly to see if I have credit) consumers credit for their flights.
I will vote with my wallet. After my next flight in March (already booked - unfortunately), I will no longer give my business to JetBlue.
Comments:
Posted by Anonymous on 2012-02-02:
Neeleman was unceremoniously shown the door, but if you want to see his leader ship in action ride Azul in Brazil.
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