Wendy's Complaint - Poor Management Or Cheating Customers

Review by philsal on 2012-02-02
Rating: StarStarEmpty StarEmpty StarEmpty Star
PHILADELPHIA, PENNSYLVANIA -- I`ve been going to this restaurant since it opened, but will start going somewhere else. Fairly new manager, with tattoos on arms, has fallen down badly on his job, or is attempted to cheat customers. Back in Oct 2011, I had complained to him about the sanitary condition of the dining area. Trash containers were overflowing, trays on top and on floor because there was no way they could be emptied. On other occaisions, (Non 2011, and twice in Jan 2012), when I ordered a medium `Combo`, I was told that they did not have Medium cups, I was given a Small soda, but paid the same price that would ordinarily get me a `medium`. Two weeks later - same order, but this time they did not have lids for medium cups. I suggested that they push the button for a medium drink, but put it in a large cup! Oh, we can`t do that - Iwas told. I have since gone to Burger King, - it`s a little further away, but there is no funny business, and you always get a receipt so you can check that you paid for what you got- practice that Wendy`s should do !
Comments:2 Replies - Latest reply on 2012-02-03
Posted by Anonymous on 2012-02-02:
Back in my soda swilling days, I used to order a small drink when dining in (free refills), or a large when using the drive thru. No excuse for them not to change the pricing, since it was their fault for being out of stock on cups and lids. Good review!
Posted by Venice09 on 2012-02-03:
Management is everything, and this location sounds poorly managed. Too bad because I think Wendy's has the best fast food.

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