Office Depot Inc Complaint - Free Delivery Blows
I ordered a printer online on Saturday, and the website said "if you order by 5pm, you'll receive your order the next business day." Since it was 9pm when I ordered and Saturday, I expected to receive the product on Tuesday.
Tuesday rolls around, and I check the delivery status at "LaserShip". "Received 5:30am Out for Delivery 6:01am" - yippee! So I waited, and waited. Looked back at the website, and it assured me "Delivery by 7pm". At 7:30pm I called Office Depot, and the recording tells me my order has been delivered. I then press 3 for agent, and got someone who is obviously over 5,000 miles from my location, with a misplaced English name. The person assured me they would help, and proceeded to go to the LaserShip website and read to me the same status I had read. "No further information is available - it is out for delivery." Uh-huh, but the recording at your number says it was delivered. "No sir, there is nothing in the record to say it was delivered." OK.
So Wednesday comes, and I settle in to wait for my delivery. I check the website, and it still shows the item went out Tuesday for delivery (to the moon?). Anticipating how my day will end, I cross my fingers and busy myself with sundry tasks. 7:30pm comes, and I post an inquiry on both the Office Depot and LaserShip websites (who the heck knows which one to use?). I call Office Depot, and am again told with fanfare that my order has been delivered. 3 for the almost-useless agent, who tells me they are expediting a help request, but the help office is closed at this hour. Uh-huh. I am assured there is a 4-hr response time, which in this case means I should get a call in the morning.
Thursday morning I get a call from someone who sounds like she is on a cell phone in her laundry room loading the dryer. "I'm cal-ng to -ell you I will -eck on this and ge- back to you -ly." Gee, thank you. 2 hours later, she calls back from cell phone in the laundry room - "th- pa--age should be deliver-- --tween 2pm and 3pm." wow, how did they find my package so fast? 3pm arrives and a rental truck comes down the road. Guy swings open the door, and there are like 3 small boxes with "Office Depot" on them. There's my printer!
How did I get this so wrong? I must have used Office *Max* last time. The truck had the company name on it, and the delivery was the same day. Never again, Office Depot. Mark my words, never again!
Just say "no" to Office De-pot