Frigidaire Complaint - Oven Heat Burns and Melts Range Knobs
WISCONSIN -- We purchased our Oven/Range in Nov. 2010. 3 months ago we noticed a burned/melted range knob. The knobs are on the front of the range over the oven door. I contacted customer service and they sent a new knob. Just weeks later that knob was again showing signs of burning and upon checking, we noticed 2 others were melted on the bottoms. I again contacted customer service and they will do absolutely nothing about the issue. I was told in an email that the oven door vents throw out enough heat to make the knobs hot. Well, if it throws out that much heat why don't they use knobs that won't melt? AND what if a hand was put in that area when the oven is on? Wouldn't that be enough heat to burn skin? In my opinion it would be. They refuse to replace the knobs with "unmeltable" ones. And they offered me nothing but an "apology" and a promise that they would forward my "unmelting" knob idea to the design department! The product obviously has issues and they are unwilling to back it up. Their customer service is the worst ever and I would advise consumers to NEVER purchase this product.