Ashley Furniture Homestore-Tupelo MS Complaint - Improper Selling Practices-Rude Managers!
TUPELO, MISSISSIPPI -- My husband and I went into the Ashley Home Store in Tupelo on 9/14/05 and was greeted by Stephanie (sales person) After we found the furniture we wanted she gave us a date of delivery of the end of Sept. or 1st of Oct.
On Sept.27 we called the warehouse in Jackson,TN 731-951-0053 To inquire what day the furniture might be delivered, The customer service Rep. told us none of the furniture had came in, she stated that they never know until they open the boxes, its all shipped from overseas, I asked if our furniture was being shipped from overseas, she said Yes.She said that on your sales contract it states the date of 11/01/2005, I told her that wasn't what the sales person had told us,As I looked over the sales receipt 11/01/05 was the tentative date of delivery, I told her that I would have never ordered the furniture if I knew it was going to be that long, she said we tell our sales people to make sure and tell the customer.She said no rush can be put on furniture because it comes from overseas and we have no idea when it will come in. I assumed that the furniture was made in the USA, She said very little.When we placed the order Stephanie told us all the furniture was in except some of the dining chairs, this was a lie.The customer Rep. in Jackson TN. said this wasnt true.I asked if she thought it would be a problem cancelling the order, She said I see no problem since NONE of it has arrived , she said to contact the store.
When we contacted the store and talked to Stephanie, she said I told you a delivery date of 11/01/05 I told her that wasnt true, my husband and I both heard her say the end of Sept. or 1st of Oct. I told her I wanted to cancel the order because I needed the furniture now. She said NO, all Sales Final, Stephanie never once said all sales were final when we bought the furniture.She said we signed a paper stating this, I told her we did not have a signed copy.
The salesperson at this store said what she had to , to get the sale. That meant lieing about the delivery date,lieing about where the furniture was made and lieing about the fact that all furniture was ready except some dining chairs, and not going over with us the fact that all Sales are final.
Yes we also made a mistake, the fact that we trusted our salesperson and didnt read the fine print and assumed this wasnt a going out of business or an outlet furniture store, because all sales final usually applies here.
Stephanie was very misleading, would it be to much for this store to have a policy before you sign the contract of explaining( All sales Final), have them initial this?
And have them initial the Tentative home delivery date? And tell the customer most of the furniture is shipped from overseas?
The selling practices of This Ashley Furniture Homestore is improper and consumers should not be mislead like I was.
My second issue deals with sales manager-Tammy
I tried to talk to Tammy to explain the situation, the lady had her mind made up before she even talked to me, she was very RUDE. She went into this whole story how Stephanie never had any complaints and how she owned her own store at one time, she spent alot of time praising Stephanie instead of addressing the issue.(By the way the store has been opened less than a year) Every point I brought up, her tone got louder and louder, at one point I had to hold the phone away.She told me that she Would not cancel the order and I was lieing about calling the warehouse, she said the warehouse would have never said that to me. She pretty much called my husband and I liars on every point we tried to relate to her. She said I was unreasonable and she wasnt talking to me.
I have never been talked to the way Tammy talked to me, she was very rude, loud and insulting. She needs a course in good Customer Service.
I then asked to speak to someone else, she put me on hold.
Jeff -a manager- came on the phone, he was singing the praises of Stephanie too, he said she has never had a complaint, he pretty much said the same thing Tammy said.Every point I tried to make, he raised his voice and said I'm trying to be nice to you. He would not listen. he said he really didnt know the whole situation he just walked into the room. When I told him how rude and loud Tammy was, he said" I was standing maybe 25 feet from her, I didnt hear her getting loud with you"
Jeff just got through saying he wasnt in the room.
Talking to both of these managers were pointless. When I asked Jeff for the Corporate office address and phone, he said it was in his briefcase, he would call me back and give it to me. He never did.
These 2 managers need a course in anger management and customer service. I hope no one is ever treated and talked down to the way I was.
They also need to make sure consumers know- most all of there furniture is shipped from overseas, this is why Ashley Furniture says all Sales Final!
Its not like thay can ship it back to their warehouse overseas.
I havent received the furniture yet, from all the complaints I have read on the quality and damage of Ashley furniture, I pray my furniture arrives in one peace!