Sears - Kenmore Dishwasher Function Panel Defect
Kenmore Elite Dishwasher - Complaint
KING OF PRUSSIA, PENNSYLVANIA -- In June 2010 we purchased a Kenmore Elite dishwasher model #66513102k902 serial # f02117032. Withing the 1 yr. warranty period some of the function labels on the control panel fell off and others were loose. Sears replaced the panel free of charge. The technician told me he had serviced similar complaints. Then in January 2012, 1 of the function labels fell off and others were loose. I called Sears repair and was told by 2 different people that since the warranty period had expired we would have to pay for labor and parts. One of the service agents told us to call another Sears department to find out if the dishwasher was recalled. We did, and were told there was no recall. We feel that the function control panel is defective because it does not have a protective plastic covering over the labels. Therefore the labels will continue to fall off. We are very dissatisfied with Sears and the way they have handled our problem.