Sears - The Worst Experience!
Flooring - Complaint
GONZALES, CALIFORNIA -- We called Sears to give an estimate for our flooring needs. From the start the assessment went wrong! The "salesperson" should up an hour late. It was already a evening estimate so one hour late made it 7 pm when he finally arrived. He remained at our house for 2 hours and 15 minutes, which would have been fine if he had showed up at the time he was supposed to. While he was conducting his "professional" assessment of our flooring needs he excused himself to use OUR restroom. Only to proceed in CLOGGING our drain! He came out of MY restroom asking to use a plunger! If that was wasn't bad enough after that he proceeds to ask us if he can call his wife... don't mind the time or the fact that we wake up early to go to work... he excused himself and went outside to talk to his wife. After he came in we asked him to leave and call us with a quote as he said the remaining time for the estimate could exceed a half hour more. Before I could go to bed I had to clean our restroom as I have a 9 year old daughter and do not like that a stranger sat on our toilet. The following day we received no telephone call from him. He came to our house for the assessment on Thursday. On Tuesday morning as I was cleaning my bathroom I picked up my toilet bowl cleaner (the one that sits in a littel cup like holder)and as I picked it up somthing dark and watery splashed on my wall. Inside the cup holder was DIARHEA! the dark wattery stuff that splashed on my wall was FECAL MATTER! I AM INFURIATED! In my own home I had to clean up someone's fecal matter. I immediatley called the company headquarters. I did not receive an immediate response even though I told my story to the person answering my call... since I had called several times and left several messages. When I finally did get a response it was from a manager from a different area and after I explained my situation to him he offered to get in touch with the "sales persons" manager. This was on a Tuesday. I finally made contact with the manager and explained my complaint. He apologized and asked me what he could do. Since we hadn't received a quote still I asked for a quote. HE offered a discount I didn't ask for one. He said he would get the numbers from his "salesperson" and call me back the following day. Wednesday came and went. On Thursday afternoon I received a message from him indicating the flooring would cost "approximately 7500.00." The original request was for 2 areas of my house. He only provided me with one area. I thought that if you ask for an estimate you receive exact numbers... not an "approximate" number... I returned his call early Friday morning explaining that there was the second area that was missing. Although I called early morning I received no call back from the "manager" indicating he was working on it or that he even received my message. On Saturday morning I called them to advise that I would not be using their services!