The Westin Washington Dulles airport hotel - Male Security Officer enters female traveler room with master key at night

Criminal Activity - Complaint
Review by lhkjcg3 on 2012-02-05
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
VIRGINIA -- At 5:00 am on a weeknight my colleague thought she heard someone opening her room door. She had the brass safety latch on so it made a big noise. From her bed she yelled "is someone there?". Absent any response after a while she went back to sleep. When she got up that morning she found her door open with only the brass latch keeping the door from opening more than ~2 inches. Two stops at the front desk later, one of the clerks revealed that their records showed one of the Security officers had used his master key to open her door. He did not knock or announce himself as is policy. And he left the door ajar when he was discovered. We left a bus card and asked the GM to call. After a few days the front desk asst mgr called and offered my colleague some points. We are both Starwood platinum elite members but have grave doubts about our safety at Starwood properties now. We have moved over to Marriott. . God only knows what would have happened if my colleague hadn't used the brass latch that night and the reaction of the mgt started of as a bit of a cover up or someone complicient with that which happened. They still haven't done much and the GM never even called to find out what happened. Pls, pls warn others so that they will not be victims of crime that could have been avoided.
Comments:2 Replies - Latest reply on 2012-02-06
Posted by Anonymous on 2012-02-06:
If someone opened my hotel room door, I wouldn't just yell "is someone there?" and then go back to sleep. I'd be getting up and grabbing something to be used as a weapon. I'd also be getting my phone out to dial 911. Did the hotel say why the security guard opened the door?
Posted by Anonymous on 2012-02-06:
Why on earth would some fool security guard try to go into someone's room at 5:00 a.m.?

Littleshorty is correct. Actually, I would go ahead and contact the local police there anyway, since this may be something they will want to keep an eye on - what will happen to the next person who doesn't have that extra lock in place?

At least contact their corporate offices:

http://www.starwoodhotels.com/westin/support/contact/index.html

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