AT & T Uverse Internet - AT&T Uverse Internet - Bad Connectivity, Billing Errors
AT & T Tech Support Resolutions to Problem - Complaint
DUNCANVILLE, TEXAS -- I moved to an area that only has UVerse available for AT&T internet so I went with a Special for High Speed internet for 24.95 a month for a year, and a rebate for $100.00 for the modem that was going to cost me $100.00. The first problem was on my activation day, AT&T didn't have their part done for me to activate my service on the first day. You can't even try to activate until after 8pm. So then I had to wait a few days for a technician to come out and fix it. Now it hasn't even been two months and the connectivity has been sketchy. At first it was just during the day now and then for a short periods of time. Now its gotten longer times and more often through out the whole day and night. I call for technical support and they say that they have to send a technician out. But the kicker is they have a disclaimer to sending someone out. If they find its a wiring issue in the home they then charge you $55.00 for the service call weather they do anything to fix it or not. Also they haven't gotten my bill right once yet. First bill they did not send the rebate form for the modem and did not give me my correct rate. The second bill is also the wrong rate. So now I have to possibly get a bill for $55.00 and waste even more time on the phone to fix the billing error they keep making. I heard from other people they had connectivity issues and AT&T does nothing to fix it, I thought they were just exaggerating but it is true. They have these issues I believe they are fully aware of, but do nothing to fix them. They just keep letting the consumer buy there product/service and let them get aggravated and let us have our time wasted. Then they have the right to charge us even more money because of their disclaimer before they will even send a technician.