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North American Bancard - What Customer Service
Billing
Review by oeggs on 2012-02-06
Rating: 
TROY, INDIANA -- Customer service is a joke. I have never encountered such an unprofessional customer service agent in my 30 yrs. Very rude, disrespectful, and did not proper acknowledge my problem. Flat out send that he would not issue a credit and will not discuss this with me and hung up!
Comments:
Posted by trmn8r on 2012-02-06:
What kind of a credit did you request, and how specifically was the problem not properly acknowledged?
Posted by North American Bancard on 2012-02-06:
oeggs,
We apologize for any inconvenience that you may have experienced with an agent of North American Bancard while contacting our Customer Service Department. I would be interested in speaking with you further so I can locate your account and get some more information. Please email me at blaws@nabancard.com at your earliest convenience.
I look forward to hearing from you soon.
Thank you,
Brandy
We apologize for any inconvenience that you may have experienced with an agent of North American Bancard while contacting our Customer Service Department. I would be interested in speaking with you further so I can locate your account and get some more information. Please email me at blaws@nabancard.com at your earliest convenience.
I look forward to hearing from you soon.
Thank you,
Brandy
Posted by madconsumer on 2012-02-06:
thank you NABC for posting responses on our site. i know consumers appreciate your efforts!
Posted by trmn8r on 2012-02-06:
There is an interesting pattern to NAB cmmplaints - there are a lot on the web, but it is a very large company.
Typically, they resolve most complaints, which is a good thing. Many complaints are merchants complaining they were unaware of terms when they opened accounts, because the sales rep didn't tell them.
Since this complaint appears to be of a different sort, maybe it will be resolved soon. I hope so.
Typically, they resolve most complaints, which is a good thing. Many complaints are merchants complaining they were unaware of terms when they opened accounts, because the sales rep didn't tell them.
Since this complaint appears to be of a different sort, maybe it will be resolved soon. I hope so.
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