JustAnswer.com - Non-answer to question

Answer to question about HP warranty/service - Complaint
Review by Starlord on 2012-02-07
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
Resolution Update on 07/18/2012:
company sent coupons for inconvenience
On the last day of September, 2011, I bought Crystal a new HP computer/ On Friday evening, it suddenly quit working, showing a black screen with white letters that made no sense whatsoever. We took it io our computer techs place, Zebra Computers, in Centralia today and they ran a diagnostic on it. The test concluded, and the boot test had failed. The conclusion is that the hard drive had gone bad. I went into Google to look for HP Service, and JustAnswer was the third listing. They demanded a deposit on our credit card prior to answering. What I finally got was an attorney who went off on a tangent about the legal issue of warranties. I was able to contact Hewlett Packard and found the computer was under warranty, and they are sending us a new hard drive. JustAnswer guarantees satisfaction and claim your deposit is not collected until you are satisfied. I sent them a reply that their answer was totally unsatisfactory, as it did nothing to help me get the hard drive fixed. Use caution if you go to JustAnswer.com.
Comments:5 Replies - Latest reply on 2012-02-08
Posted by Alain on 2012-02-07:
Instead of using caution, I'll just avoid using them. Thanks for the tip, Starlord!
Posted by Anonymous on 2012-02-07:
I would never use that site.
Posted by lexophiliac on 2012-02-07:
Thanks for the free advice.
Posted by Old Timer on 2012-02-07:
Never heard of JustAnswer.com. Lucky me!

Good info as always Starlord.
Posted by Starlord on 2012-02-08:
I just received an email that my deposit has been refunded and my question closed.

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