PayPal Complaint - PayPal Buyer Protection Program...has a loophole=SCAM!!!!
Warning, PayPal's Buyer Protection Program is not all its cracked up to be. There is a loophole that scammers know of to rip you off. Here's how the scam works......The seller racks up a feedback score of 50 by selling bogus items on eBay (i.e. recipes, beads, or other cheap items). Then once he has a feedback score of 50 and 98% of those are positive, PayPal automatically displays their covered by "PayPal Buyer Protection up to $1000" seal on all his auctions. Then the seller lists expensive items, once he has this "seal of trustworthiness from PayPal". The buyer then sends funds though PayPal thinking that if he does not get the item, then PayPal will give the money back. Well, not so fast...Several weeks go by and no item, so the buyer emails the seller(scammer). The seller then tries to make the buyer wait past the 45 day deadline for filing for a refund with PayPal Buyer Protection Program by coming up with excuses, or saying he will reship(with no intention of doing so) hoping that he can delay they buyer from filing. Now if the buyer is smart, he will file a claim with Paypal before the 45 day deadline, but the scam is not over yet!!! When the claim is filed the buyer must choose if it is a "non-receipt" claim, or "goods significantly not as described" claim. The buyer can only choose one, not both--and here’s the catch--ONLY 1 CLAIM CAN BE FILED PER TRANSACTION!! Well in this case, the buyer got nothing, so he chooses "non-receipt". Once the seller gets notification of the claim he has 10 days to respond, so he ships out a box(empty box, dirt, rocks)anything, just so it has a tracking number. During this 10 day response time the fraudster responds to the PayPal claim by giving them the tracking number of the phony package. Once PayPal runs this tracking number, they see it has been delivered to the buyer, and shuts down your case leaving the buyer empty handed, and the seller runs off with the cash! The reason why is because PayPal says this is a "goods" issue since the buyer got SOMETHING, not a "non-receipt" issue- so the buyer filed the wrong type of claim.-remember only one claim can be filed per transaction!!.....Now if the buyer used funds from his PayPal account to pay for this transaction, or funds from his bank account he is SOL. If the buyer used a credit card he can contact his credit card and file for a chargeback to get his money back...The moral of the story is empty your Paypal account before you buy anything so you can use a Credit Card via PayPal since their Buyer Protection Program is an invitation for scammers that know how to work the system. I can’t understand why Paypal would aid and abet fraudsters by giving them this loophole to exploit innocent consumers. The thing that gets my panties in a bunch is that PayPal gives false expectations that your purchase will be covered when you try to change your funding source from bank account to credit card, when in reality their Buyer Protection Program is a BIG JOKE!! A complete online copy of Pay Pal’s Buyer Protection Policy can be found at www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/policy_pbp-outside